We always suppose that others possess great powers of acute penetration thanks to which they will discover our worth, whether real or imagined, and that they will then devote considerable attention to these merits of ours, even when we refuse to recognize such qualities in respect of any other object.
— Leopardi, Zibaldone
It’s funny, because most of us recognize our own narcissistic tendencies here, especially from our self-involved adolescence (mine, at least). To be recognized by others as being smart, sensitive, and talented, and to be marveled at! Of course, he’s talking about the ways we daydream about other people paying close, positive attention to us, captivated by our awesomeness. The flip side of that is the equally-narcissistic fear that they’re paying close negative attention to us, seeing every flaw and judging us harshly. The deflating truth is, most people are as wrapped up in their own personal soap opera as we are and probably hardly think about us at all. Likewise, we are often guilty of the same self-absorption. How often do we hand out affectionate compliments to people who are, after all, just doing their job?
A small episode at our doctor’s office reminded me of that.
My stepson and I have been going in weekly for testosterone injections for about a year now. Our nurse is a young woman, reliably conscientious and caring, and we always look forward to chatting with her. The appointment is ten minutes long, but repetition turns ten minutes into a kind of ritual. You get familiar. You pick up conversational threads where you left them the week before. It becomes, in miniature, a friendship.
So we decided to get her a little Christmas gift: a gift card to a local coffee shop. Nothing grand, just a thank-you for being consistently cheerful, kind, and competent while doing something for us that’s pure convenience.
We stopped by the clinic’s open-house Christmas party that weekend and gave it to her. Easy. Done. Good deed logged, Christmas cheer spread.
Then we came in several days later for our injections, and my stepson was curious to see if she’d used it yet.
“Did you get any coffee today?”
She said her sister had brought her some that morning. She didn’t seem to pick up on the hint, though.
He tried again. “From [redacted]?” he asked. (The shop’s name withheld to protect the not-so-innocent.)
No, she said. She doesn’t like [redacted]. Apparently they’d pulled some underhanded move against another local coffee place — reneged on an agreement, stole floor plans, something like that. Her sister is a barista, so she’s up on the local bean-water gossip.
Uh-oh.
Then it occurred to me: she might not even have looked at the gift card yet.
So I gently said something like, “Well, if you’d prefer, it’s no trouble to get you a different gift card. We can use that one ourselves…”
Horrified comprehension dawned on her.
“OHMIGOD, you guys!!”
She was profusely apologetic. Flushed and perspiring, she explained she’d gone straight from the party to her other job where she worked all weekend, she’d put the card in her purse and forgotten to look at it, she really was grateful, she didn’t mean to sound rude — on and on. The poor woman was mortified, and my stepson and I started laughing, partly because it was genuinely funny and partly because laughter is the quickest way to say, Please stop punishing yourself. We’re not prosecuting you.
We reassured her: it was just a comedy of errors; we weren’t upset or offended; it was fine; all’s well that ends well.
The next day I went back for a blood draw. She came out to go over last-minute details and joked, “Can’t be too mad, I guess; you came back!” I told her, honestly, that I hoped she hadn’t gone home feeling bad about it.
She admitted she had. Worse, it had become a topic of conversation at dinner. She told her dad and he said, “That’s terrible!”
This is the part where I risk sounding like I’m polishing my halo, but I promise, the point is really about how easily we imagine we’re being judged, and how strangely rare it is to tell someone, plainly, “I see what kind of person you are.”
We know you better than that, I said. We know you’re not the kind of person who’s capable of being rude about a Christmas gift. And I reminded her of something she’d done that she probably thought no one would remember.
In autumn of last year, a hurricane came up from the Gulf and, rather than continuing up the coast, veered inland and tore through parts of the South. We lost power here in central Virginia for about 24 hours, but western North Carolina got severely devastated. Our nurse posted a note online saying she wouldn’t be available the following week because she was going down there to volunteer her nursing services for hurricane victims. I told her that that’s the sort of thing that shows who she really is, not an awkwardly-timed honest opinion.
She smiled and lowered her eyes, and we neatly segued back to talking about blood tests. I like to think that maybe I did my part to disprove the general truth of Leopardi’s observation, and I hope that maybe I gave her a little bit of an inner glow by making her feel unexpectedly recognized and praised for something she would never dream of boasting about.
This comes up in a smaller way every time we visit. If we have to wait, she always apologizes. But this is a tiny private practice; she’s the only nurse on staff; they offer the injections for free; we show up whenever it’s convenient for us and they fit us in as soon as they can, using their own supplies — gloves, syringes, alcohol pads, band-aids. So one day when she apologized, we told her the truth: you guys are doing us a favor; how on earth could we complain about sitting for fifteen minutes? She gave this wistful little smile and said, “I wish everyone felt that way!”
That stuck with me. To us, it’s obvious she’s a good person who deserves appreciation. But she’s probably dealing with a steady trickle of people who treat “free” as an entitlement and still find something to gripe about. And those are the people who give the loudest feedback. If you’re the one who only speaks up to complain, you end up training the world to expect complaint. Which is one reason it feels worth setting aside a little time and money, to say, formally and out loud: we notice you, and we appreciate you.